Frequently Asked Questions About Our Promos

REQUIREMENTS, POLICIES, PROCEDURES, ETC.

~~~ Newsletter Promotions ~~~

Access thousands of lovers of steamy romance with our weekday newsletters.

Remember, the earlier you book your promo, the better your chances of securing your desired date!

Booking Procedure

• PLEASE REVIEW our policies and requirements below.
• Select the appropriate type of newsletter promo – freebie, new release, series, audio, etc.
• Find a date with an opening and select it. (Please note that the “times” are just to control the number of bookings – they do not indicate the actual time that newsletters are sent out.)
• Fill out the submission form.
• All bookings will automatically be approved and a Paypal invoice will be generated right away, for your convenience.
• You will receive a confirmation email.
• All bookings will be reviewed (in regards to our requirements below) at a later date. Our cancelation and refund policies are listed in the section below.

Policies

• Promo payments must be completed via Paypal at least 48 hours before your promo date. (Paypal invoices are automatically generated when your form is submitted.)
• Promotions can be booked up to 60 days in advance.
• We do not accept submissions less than 3 days prior to a given date.
• We do not typically promo a book more than once. However, you may submit a repeat title for consideration once every 90 days.
• All bookings will be reviewed based on the requirements below.
• Authors may edit/update info on their submission form up to 2 days before the promo date. See your confirmation or reminder email for the link to your submission form.
• Authors may reschedule or cancel a promo up until 2 days before the promo date. See your confirmation or reminder email for the link to your submission form.
• ExciteSteam cancellations will occur if book and pricing requirements are not met.
  • Cancellations may take place on the date of the scheduled promo, with no advance notice.
• A full refund will ONLY be provided in these circumstances:
  • a book is not in the romance genre
  • a promo is duplicated (same book on the same date)
  • incorrect fees paid because of an incorrectly booked promo (ie booking a 99c promo for a freebie)
• Refunds are NOT provided in other circumstances, including, but not limited to:
  • failure to meet book or pricing requirements
  • failure to provide all requested information in the submission form
• Please remember to subscribe to our newsletter to see your promo! (We do NOT provide links upon request.)

Newsletter Schedule

Monday newsletters are for freebie titles only.

Wednesday and Friday newsletters are for new releases, 99 cent deals, box sets (& anthologies), freebies and audio books, as well as Kickstarters.

Tuesday and Thursday newsletters are for solo promotions (one book only, with an excerpt) and series promotions.  Solo newsletters can also be used to promo a Kickstarter.

Book and Pricing Requirements

Titles must:

• Have an average review of 4 stars or higher
• Be published by the booked promo date (no pre-orders)
• *NEW* All price points are now accepted for New promos, Box Set promos, Solo promos and Series promos
• Be listed at the price you indicate NO LATER THAN 5 a.m. EST on the day of the scheduled promotion
  • • If you are running a Kindle Countdown Deal, Amazon U.S. Countdowns default to 8 a.m. PST(PDT).  Please adjust accordingly.
    • We recommend submitting book pricing changes the day before.
• Remain at the indicated price for AT LEAST 24 HOURS after the day of the scheduled promotion
• Meet the additional section requirements below